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Heritage Bathrooms Sets Out Customer Promise in New Purple Standard Initiative

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Heritage

20th Feb 2015

Heritage Bathrooms has set out its commitment to delivering an extraordinary customer experience to its retailers through a new initiative called The Purple Standard. Introduced as part of Heritage’s continued pledge to deliver exceptional levels of customer service, the Purple Standard ...read more

Bristan's Largest Ever Plumbing Survey Reveals Industry Is Failing To Embrace Social Media

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Bristan

10th Feb 2014

Bristan, the UK’s largest showers and taps brand, has discovered that the UK plumbing sector is falling behind other UK industries when it comes to engaging with customers online. After undertaking its largest ever market survey, Bristan found that only 44% of installers frequently use social ...read more

Bristan Launches UK Plumbing Survey

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Bristan

16th Sep 2013

As part of its commitment to making life easier for customers, leading showers and taps company, Bristan, has announced a major listening project aimed at understanding the common needs of plumbers across the UK. Bristan Connect is an intensive research project which includes an online survey. The ...read more

Customer Satisfaction Success For British Gypsum

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British Gypsum

17th Apr 2013

British Gypsum has improved its customer service for a fifth year running, according to a recent customer satisfaction survey. The plasterboard and drylining manufacturer achieved a Satisfaction Index score of 86.3 per cent in the annual survey, which places it in the top five per cent of surveyed ...read more

Engineer takes the Tablet in Thermoboard Draw

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Wavin

8th Mar 2013

Engineer takes the tablet in Thermoboard draw Lucky John Whittaker of Cirencester is now the proud owner of a stunning Samsung Galaxy 10.1 32G tablet, worth more than £300, thanks to coming out on top in a prize draw for installers run by Thermoboard – Wavin’s Underfloor Heating ...read more

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