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EcoTherm Insulation Ltd is one of UK’s largest suppliers of rigid PIR insulation, servicing builders, contractors and developers via a network of national and independent merchants across the country.
Offering first-rate customer service to its merchants is one of the company’s main priorities and a driving factor behind EcoTherm’s decision to choose e-Xact to connect with its customers.
For EcoTherm, e-Xact provides a platform to supply its merchant customers with the materials that they need quickly and effectively. It also acts as an information service to update merchants on new or existing product information. In addition, e-Xact is compatible with Kerridge, the dealer system that some of EcoTherm’s customers use to complete and process their orders.
This case study discusses why EcoTherm invested in an e-catalogue system and how it benefits EcoTherm’s merchant customers.