EcoTherm Insulation, one of the UK's largest PIR thermal insulation suppliers, has chosen e-Xact to further support its merchant customer base.
A key driving factor behind this decision was the desire to continue to offer superior customer service to merchants – one of the company’s main priorities.
EcoTherm supplies national and independent merchants from its site in Basildon, Essex. EcoTherm’s product range is suitable for use within flat and pitched roofs, walls, floors and ceilings in new and existing buildings. In addition to a standard range of insulation boards, EcoTherm provides speciality products that offer Class O fire performance or time saving multi application benefits.
Sarah Jacklin, Assistant Brand Manager, EcoTherm Insulation Ltd says: “We take customer service very seriously, particularly with merchants where we feel we offer an unrivalled support in the PIR insulation industry. Because of this, we aim to continually improve our service and look for ways to support our merchant customers.
“e-Xact enables us to connect with a large proportion of our customers, on a platform that instantly provides support with product and technical information. It will also assist with product updates and new product launch communications. Before e-Xact, EcoTherm was tasked with filling in multiple spreadsheets and emailing documents as and when requested by each individual merchant. This reduced time that could be spent on other types of merchant support.
“Now this time has been freed up, there is more of an opportunity to produce and improve tools to support merchants, and in turn help them sell our products to their customers.”
All EcoTherm products are backed with the company’s comprehensive, fuss free technical support, offering everything from 24/7 online U-value calculations, to general guidance on product specification and installation. Products in both EcoTherm’s standard and enhanced range of products are manufactured in the UK, to the highest standards, under a management system certified to BS EN ISO 9001, BS EN ISO 14001 and BS OHSAS 18001.
For more information on EcoTherm Insulation’s products and services please visit www.ecotherm.co.uk .